All conformity assessment bodies are obliged to have a documented procedure for complaints and appeals. Any customer who wishes to lodge a complaint or appeal may download a copy of this procedure so as to ensure fair and consistent consideration of the customer’s grievance and to inform the customer of the higher authority to which the case maybe appealed.
Please download here our form, fill in the form(s), sign and send it with the requested documentation by mail or fax to:
Mr. Ulrich Heinemann
INTERNATIONAL MARINE CERTIFICATION INSTITUTE
We will reply ASAP.