What are the requirements for the certification of retailers?

In particular, the audit is done in the following areas:

1. Company Presentation

1.1 Corporate Identity
1.2 Advertising
1.3 Location
1.4 Opening hours
1.5 Buildings
1.6 Transport Connection
1.7 Signalisation
1.8 Exterior Advertising
1.9  Customer Parking Lot
1:10 Interior of the Building
1.11 Customer Area
1.12 Customer Rest Rooms

2. Sales

2.1 Sales Staff
2.2 Qualification of Sales Staff
2.3 Information Offers
2.4 Product presentation
2.5 Dealer Warranty

2.6 Permanent Boat Show
2.7 Classification of the Permanent Boat Show
2.8 Assortment of New Boats
2.9 Scope of the Stored Assortment
2:10 Tidiness and Cleanness
2:11 Labelling/Documentation

3. Workshop and service (if applicable)

3.1 Admission
3.2 Service Performance in the Boat Specialised Trade

3.3 Service Performance in the Engine Service Specialised Trade

3.4 Information Offers
3.5 Service Staff

3.6 Workshop Facilities
3.7 Processing of Workshop Orders
3.8 Quality Control
3.9 Invoicing

4. Business Organisation

4.1 Staff Rooms

4.2 Environment
4.3 Warehouse Management
4.4 IT and Technical Organisation
4.5 Internal Procedures
4.6 Administration and Commercial staff

5. Corporate Management

5.1 Operational Economic Background
5.2 Certification / Operation Comparison
5.3 Insurance
5.4 Seminars

6. General corporate requirements (not rated)

6.1 Economic Stability
6.2 Corporate Consistency

Each company will be visited by an IMCI-Inspector and reviewed. Are all mandatory criteria and also the required minimum score  reached the certification is granted and valid for 3 years.

Excellent retail trade and service companies can be found here.